Refund Policy

Before work begins

A client may request cancellation before substantive review, research, communication, sourcing, or negotiation work begins. Approved cancellations may be eligible for a refund, less any non-refundable payment-processing charges where permitted.

After work begins

Once substantive work has started, fees compensate Car Clarity for professional time and may be non-refundable. Partial refunds, credits, or service adjustments may be considered at Car Clarity's discretion based on work completed.

Upgrade credit

Clients who purchase the $99 Deal Review and later upgrade to the $499 Pre-Negotiated Broker Service receive full credit for the $99 toward the $499 service.

How to request a refund

Email carclarityauto@gmail.com with the client's name, service, payment date, and reason for the request.